I’m struggling with lag/disconnect/d-sync issues in which my client appears to lose its connection to the server entirely. The client remains responsive, and FPS stay steady, but it is as if my actions never reach the server, or the responses from the server never reach my client. Sometimes I’ll reconnect, but the client and server are always out of sync until I dock or jump, and usually until I restart the client and launcher entirely. There’s no consistent user action that precedes a loss of connectivity.
I’ve worked with GM Mechanic (very responsive and helpful!) to sort through “every” possible client-side setting and issue without finding anything offering significant improvement.
- cleared system/character caches
- adjusted graphics settings
- enabled/disabled download everything
- switched from ISP DNS to OpenDNS
- verified there are no GPU/CPU/RAM/Handle/Disk/Network bottlenecks on my local machine
- removed my antivirus (and put it back on, duh)
- installed on another computer
- replaced my router
CCP support indicates network diag doesn’t show obvious indication the problem is there, and there’s nothing on the server side to explain an issue. He suggested there may be something between my location and theirs that is causing the issue. There’s some small evidence that the problem may be character-specific, but I only have one character I play on a regular basis, so I can’t rule that in or out yet.
I’ve heard from several individuals that they are having similar issues, and significantly worse the past 4-6 weeks than ever before.
So, my question for you is – if you are having similar difficulties, are you willing to share the traceroute information from the launcher’s network diagnostics? (E menu next to the – X in the upper right hand corner of the browser), with your first few (local network and first ISP hop) routes removed to protect your privacy? I’m trying to see if perhaps there’s a problem at a regional router in common to several of us seeing the same issues.
If I can find a common thread, then I’ll work with individuals who are not having issues to isolate any key differences in the route, so I can work via ISPs and/or CCP to see about chasing down a solution.
If you are willing to help, let’s open a conversation. You can reach me at ErutorOfEve via google’s mail service, on reddit /u/erutor, or leave a comment on this post or a private message via the contact page.
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